Stand Builder FAQ’s

Building of the Stand

How can I find my clients stand number and size?

• Please view the floorplan HERE
• If you require a technical version of this plan, please email: juliette.rogers@event-partners.com
• The mark out colour for this event will be orange

How do I order electrics, carpet, etc?

• Emblem Events & Exhibitions are the official general services contractor for the event
• They can provide stand fittings, services and utilities
• Please visit the Stand Services Page to place your orders

What do I need to supply?

• All stands MUST have walls and carpet/ flooring
• Please note that pop-up displays/ roller banners are not considered walling

What documents do I need to submit?

• As a stand builder, you will need to submit the following to Event Support Solutions (plans@eventsupportsolutions.com), no later than 14 May 2025
  • Scalable plan view drawings showing all dimensions and location of all stand-fitting, construction, furniture and exhibits
  • Elevation view drawings showing all heights, including any rigging
  • Risk Assessment for the build and dismantle of the stand
  • Method Statement for the build and dismantle of the stand
  • CDM Phase Plan for the construction and dismantle phases
  • Details of any rigging (suspended elements from the hall ceiling)
  • List of stand fitting materials confirming their compliance with eGuide regulations
  • Proof of insurance.
• Authorisation to Build will only be issued upon the receipt and review of these documents
• To submit these documents, please click HERE

What is the maximum build height?

• The maximum stand build height is 4m
• Stands that exceed the 4m build height may be permissible, subject to certification by a qualified Structural Engineer

What is the floor loading capacity in the halls?

• The hall floors, including duct covers and the floor above the tunnels or other subways, can withstand a loading of 20 tonnes per square metre (2 tonnes per square foot)
• Base plates should be designed to limit the compressive stress on the floor of the Building to 200KN per sqm unless the total load on a base plate is 50KN or less, in which case a minimum 300mm square plate must be used

What tape can I use to install carpet/ flooring at the NEC?

• All stands are required to have carpet or floor covering
• Only NEC approved tape can be used on the floor, purchased from UK Industrial Tapes, please find further information linked HERE
• Carpet/ flooring can be hired and fitted through the appointed General Services Contractor, Emblem Events & Exhibitions
• Please visit the Stand Services Page to place your orders

What are the venue emergency procedures?

• The venue emergency procedures can be found HERE

What are the fire safety requirements?

• Fire exits should be kept free of obstructions at all times
• This includes all Vehicle Entry (VE) Doors, main entrances to the halls and all other pedestrian entry/ exit doors
• All materials used in the construction of stands, including signs and fascia’s, shall be compliant with the British Standard relevant to the particular material or item and ultimately, non-combustible, inherently non-flammable or durably flameproof in accordance with BS 476-Part 7
• Fabrics, drapes, curtains, hangings etc. must be inherently or durably flame-proofed to comply with BS 5867-Part 2, otherwise they may be treated with a proprietary flame retardant
• Test certificates must be available for inspection for any materials intended to be used

Do I need insurance?

• YES – whilst the organisers take every precaution to protect your property during the event, we are not responsible for any loss or damage
• You must ensure you take out adequate insurance cover for the period of your participation
• You are responsible for insuring against any legal liability incurred in respect of injury or damage to property belonging to third parties
• Both your employers liability and public liability insurance values should be not less than £5 million each, per occurrence

Event Schedule – to view the full schedule please click HERE

When can I build-up the stand?

• Custom-Build Stand Contractors:
  • Monday 07 July 2025: 9.00am – 7.00pm
  • Tuesday 08 July 2025: 7.00am – 7.00pm
• Shell Scheme, Stand Package & Self-Build Exhibitors:
  • Tuesday 08 July 2025: 9.00am – 7.00pm

When can I breakdown the stand?

• The show closes on 10 July 2025 at 4.00pm; breakdown will commence at 4.30pm
• 30 mins will be required after show close to ensure visitors have vacated the halls and the mains power has been switched off
• At 4.30pm:
  • Exhibits can be removed from the halls
  • Structural dismantling of stands can commence
  • Stored empties/ crates will be delivered to stands

Shipping & Handling

How can I make arrangements for forklift assistance?

• You are welcome to hand-carry smaller items into the hall, or use your own trolley
• If you require forklift assistance for larger items, you must pre-order this service from our our official Shipping & Handling partner, DB Event Logistics
• Please visit the Stand Services Page to place your orders

Where can I ship my materials to?

• Please visit the Stand Services Page for full shipping instructions
• It is advisable to use the advance warehouse facility provided by our our official Shipping & Handling partner, DB Event Logistics, for your shipments
• Deliveries to the advance warehouse will be stored ahead of time, transferred to the venue and delivered to your stand
• Please DO NOT ship directly to or “c/o” (care of) the NEC. The venue will NOT accept deliveries on behalf of exhibitors or events held there and will either refuse or re-direct them
• All direct-to-site deliveries should be co-ordinated with our our official Shipping & Handling partner, DB Event Logistics, to ensure successful arrival to site and delivery to your stand

Travel Information

What is the venue address?

• Halls 6 & 7, NEC (National Exhibition Centre), North Ave, Marston Green, Birmingham, B40 1NT

How do I get to the venue?

• Please visit the NEC website for full travel information

Where can I park and what is the cost?

• To view the NEC Site Map, please click HERE
• Please view the NEC Parking & Traffic Information Leaflet
• When you arrive at the NEC, please follow the digital road signage for AMSACS BCSVEX
• Build-up
  • Contractors who need to use the lorry way at the rear of Halls 6 & 7 to unload:
    • Should report to the designated lorry park (North 12) for the show
    • From here you will be directed down to the rear of the relevant halls when space becomes available
    • Lorry way access, if required, MUST be booked in advance of arriving onsite using the NEC’s Online Event Delivery System, Voyage Control
    • To use Voyage Control, please set up an account.
    • Please note the overstay charge is £100.00 for all build up days, if a vehicle has exceeded its unloading time and removal has been requested but not actioned.
    • This event is not a ‘Deposit System’ event
    • Please click HERE to access Voyage Control
    • Please click HERE for Voyage Control instructions
    • Once unloaded you will be directed to relocate your vehicle
  • Stand builders who can hand carry smaller items (or have use of own trolley) into Halls 6 & 7:
    • Please use the designated car park (North 3) and enter the building via the Atrium 1 entrance to access the halls from the front
    • The NEC operates free shuttle buses that run continuously around the NEC site and car parks during events, usually starting one hour before and finishing one hour after the exhibition
      • Available on show open days only
  • NOTE: there is no cost to park at the NEC during the build-up phase
• Breakdown
  • A breakdown notice will be dropped on to your stand on the evening of 9th July. Please read this breakdown notice carefully as the below information is subject to change.
  • Breakdown will commence 30 minutes after show close/ once ALL visitors have vacated the halls and the mains power supply has been switched off
  • The Voyage Control booking system does NOT apply for breakdown
  • Cars and small vans will have priority to access the rear of the halls once the show has closed
  • Larger vehicles will be queued on the designated lorry park (North 12) from 7.15am on the morning of breakdown
  • They will be sent down to the back of the halls once space becomes available
  • Please note there may be a delay in releasing vehicles; however we do endeavour to ensure all vehicles are allowed down to the rear of the halls as soon as possible

Facilities

What facilities are there at the show?

• Toilets – in the Atrium, at the front of the halls and inside the halls, at the back
• Take a break zone – next to Atrium Entrance 3
• Cloakroom, phone charging, and cashpoint facilities – in the Atrium, at the front of the halls
• Bottle refill stations – in the Atrium next to Subway and outside Hall 20
• Build-up/ Breakdown Catering Outlets – will be open in the Atrium

For onsite enquiries:

• Exhibitor Services is located in Hall 7, on the show floor (exact location to be confirmed)
• Representatives from the Organiser Operations Team, General Service Contractor, Health & Safety, and Shipping & Handling will be available, should you require assistance
• The phone number for the organiser office is +44 (0)1273 286 399

Still have a question?

• Please email the Operations Team who will be happy to assist you, as you make your final preparations to join us: juliette.rogers@event-partners.com